MAKING A RETURN

Ensuring that our customers are 100% satisfied is of the utmost importance Andersenlenses.co.uk. If you want to cancel your order or refund or exchange because an item is faulty or damaged, please send an email to returns@andersenlenses.co.uk with the Order number, the title and the reason for the return. We will then get back to you via email with the details of the address for making the return.

Please package your return carefully to ensure your lenses are not damaged in shipment – we cannot issue credit for items damaged in transit to our office. Also, to ensure safe delivery, you should ship your package using a carrier (we recommend Recorded Delivery). We are unable to issue credit for packages lost in transit to our office.